Use our contact form as it's the fastest way to get your questions answered or any problems resolved.
First, please review the help Q&A below.

Most e-mails are responded to within several minutes. Click here to contact us


Q: I have a question regarding charges on my credit card. How can I rectify it?

A:  All credit card questions are answered via e-mail only. Please use our contact form and send a detailed message and we will respond quickly to resolve any issues. Do not dispute any charges with your credit card issuer until we rectify your concerns. Disputed charges will result in activating our enforcement department and permanently closing your account. 


Q: I did not take as many gallons as I expected. (Example:)I pre-paid for 200 gallons but only needed 150. How and when will I get credit for the remainder?

A: Your card is charged at the time the order is placed. If you ordered a fill up, your card is charged for the tank size x the price per gallon. Your final total will only be charged for the amount of gallons that was delivered. Your card will be sent an automatic refund for the difference from the ordered amount and the delivered amount.  PLEASE NOTE: It takes your credit card issuer approx. 5 business days after your order is posted to reflect the refund on your account. You DO NOT need to contact us, Codfuel.com is designed to refund your card automatically.


Q: I haven't received my oil delivery yet, how can I confirm that I am on the delivery schedule?

A: If you received a delivery confirmation in your e-mail, this means you are on the schedule. If you did not receive it, please check your junk mail folder. You can also sign into your account and click on "My Orders" to confirm your order is scheduled. For more delivery information, you must contact the oil Company you selected for your oil delivery. Their phone number is located on your delivery confirmation. PLEASE do not call the oil Company for a delivery time as it slows down the delivery process.


Q: How come my oil delivery ticket from the driver has a different price than what was on my Codfuel.com order?

A: In most cases, the driver does not have access to the current price per gallon at the time of delivery. The price per gallon that is charged is what is reflected on your Codfuel.com order for the amount of gallons delivered.


Q: How can I cancel an order?

A: To cancel an oil delivery order you MUST contact the oil dealer directly (immediately), then also send a cancellation request via our contact form. If your cancellation is not received in time before the oil delivery is made, you will be responsible for payment of the delivery. There is a $15 cancellaton fee for all cancelled orders. (Please Note: Cancelling an order and reordering still counts as a cancellation). 


Q: I cancelled my oil delivery. Why was my credit card was still charged?

A: Your card was charged at the time of ordering. Your card will be refunded as soon as the oil dealer posts your cancelled order in our system (less a $15 cancellation fee). Please allow approx. 5 business days for your credit card issuer to reflect the refund on your account.


Q: I ordered oil but I need to change the delivery date. How can I change it?

A: Please contact the oil dealer you selected to change their delivery date. The dealers phone number is on your e-mailed delivery confirmation.


Q: I have a new credit card or expiration date since my last order. How can I change it in the Website?

A: When you are placing your order, you will be able to enter your new credit card and expiration date when you get to the credit card page. For your privacy and security, We never store your card information in our database.


Q: I have a comment, complaint or testimonial about your service or a particular oil dealer. How can I express it?

A: All comments, complaints or testimonials must be sent via e-mail so they can be documented. We take all correspondence very seriously and address each one. Please do not hesitate to e-mail us your detailed message.